This package focuses on effective communication skills and delivering exceptional guest services.

Ideal Duration: 2 to 5 days, including interactive exercises and role-playing scenarios.

Services included:

• Effective Verbal Communication: Active listening, clear articulation, and empathetic communication with guests.
• Non-Verbal Communication: Body language, gestures, and facial expressions for conveying warmth and professionalism.
• Customer Service Excellence: Enhancing guest experiences, handling guest inquiries and complaints, and building guest loyalty.
• Cross-Cultural Communication: Sensitivity to cultural differences, adapting communication styles, and overcoming language barriers.