This package focuses on developing skills and knowledge in front office operations and hospitality services for individuals aspiring to work in hotel reception and guest services.

Ideal Duration: 2 to 4 weeks, depending on the desired depth of training.

Services included:

• Guest Relations and Communication: Effective communication with guests, handling inquiries, and providing exceptional customer service.
• Reservation Management: Understanding reservation systems, managing bookings, and optimizing room availability.
• Front Desk Procedures: Check-in and check-out processes, handling payments, and managing guest requests.
• Concierge Services: Assisting guests with travel arrangements, recommendations for local attractions, and personalized services.
• Property Management Systems: Training on software systems used in front office operations, including booking management and guest profiles.