This training package focuses on developing the skills and knowledge required for effective front office administration and guest relations management.

Ideal Duration: 3 days to 1 week, depending on the desired depth of training.

Services included:

• Front Desk Operations: Check-in/check-out procedures, reservation management, handling guest inquiries, and managing room allocations.
• Guest Relations Management: Creating a positive first impression, handling guest complaints, providing personalized service, and ensuring guest satisfaction.
• Communication and Interpersonal Skills: Effective communication techniques, active listening, professional telephone etiquette, and conflict resolution.
• Reservation Systems and Software: Training on property management systems (PMS), online booking platforms, and managing room inventory.