This package focuses on developing professional communication skills and behavior within the hospitality industry.

Ideal Duration: 1 to 2 days, including interactive exercises and role-playing scenarios.

Services included:

• Effective Communication Skills: Verbal and written communication, active listening, and delivering clear messages.
• Professional Etiquette: Business etiquette, workplace behavior, and maintaining a professional image.
• Customer Interaction: Polite and courteous customer service, handling challenging situations, and resolving conflicts.
• Cultural Sensitivity: Recognizing and respecting cultural differences, avoiding cultural biases, and promoting inclusivity.
• Non-Verbal Communication: Body language, facial expressions, and gestures for effective communication.